Our Customer Care Team

Our Customer Care Team is available to speak with you at any time, 24 hours a day, seven days a week, for any issue or query you may have about your cash machine.
If you are a retailer and would like to benefit from using one of our ATMs call us on +44 (0)1707 632803 or email us at: irelandpcc@cardtronics-eu.com
If you are a user of one of our ATMs and have a query call us on 1800 932 693 or email us at: customersupportteam@cardtronics-eu.com
How do you calculate the exchange rates shown on your ATM screens?
When you are offered the option to be billed for your cash withdrawal in your home currency at one of our ATMs, we show you the rate we will use and the amount that will appear on your card statement if you decide to accept the offer. Any mark-up or fees that will apply to the transaction are also shown on the screen at the same time. When the final transaction amount appears on your statement it will include these charges. For EU cardholders, in line with the new European legislation, the exchange rate we use is taken from the European Central Bank (ECB) where published. These rates can be found on the ECB website:
https://www.ecb.europa.eu/stats/policy_and_exchange_rates/euro_reference_exchange_rates/html/index.en.html

For cardholders from outside the EU, the exchange rate we use is provided to us by Reuters.